Bilingual Psychologist (English/Spanish), Passionate Customer Experience, Market Research and Insights leader with over  20 years of global experience,.
Specialized in managing complex CX and research programs across industries including Automotive, Retail, FMCG, Pharma, Finance, Energy, SaaS and Telco.

Lately, Global Account Director at MGS, managing the largest global CX account  for a leading automotive brand., focused on strategic leadership, hands-on delivery, and cross-functional team collaboration. Bringing a strong focus on data-driven insights, stakeholder engagement, and platform excellence to every initiative.

Passionate about building high-performing teams and transforming client relations into long-lasting client partnerships, Leadership style focused on empathy, proactivity, and a deep commitment to excellence, managing to foster trust and delivering results. Creating strong trust based relationships with clients and Peers.

Avid learner (Currently engaging with AI – Greenbook certification). Focused on Organizational development, HR and Principle centred leadership. Committed to  delivering exceptional experiences and actionable insights that drive business success.