Bilingual (English/Spanish), Passionate Customer Experience and Market Research leader with 20+ years of global experience,.
Specialized in managing complex CX and research programs across industries including Automotive, Retail, FMCG, Pharma, Finance, Energy, SaaS and Telco.

Lately MGS’s largest global CX account for a leading automotive brand., focused on strategic leadership, hands-on delivery, and cross-functional team collaboration, bringing a strong focus on data-driven insights, stakeholder engagement, and platform excellence to every initiative.

Passionate about building high-performing teams and transforming client relations into long-lasting client partnerships, Leadership style focused on empathy, proactivity, and a deep commitment to excellence, managing to foster trust and delivering results. Creating strong trust based relationships with clients and Peers.

Avid learner (now engaging with AI, Organizational development, HR and Principle centred leadership. Committed to  delivering exceptional experiences and actionable insights that drive business success.